Privacy Policy

1 Purpose and scope of collection

We may collect basic personal information when you contact us or submit forms on www.nawon.com.vn, including your name, email address, and phone number. This information helps us respond to inquiries, confirm requests, and provide services you ask for.

If you place an order or request a quotation, we may store order-related details (e.g., product, quantity, shipping/contact details). We do not store full banking/card credentials on our website.

You are responsible for keeping your account credentials (if any) confidential. Please notify us promptly if you suspect any unauthorized access or misuse.

2 Scope of information use

We use customer information for the following purposes:

• Provide requested services, quotations, samples, catalogs, or relevant support.
• Deliver invoices, contracts, and documents to the address provided by the customer (when applicable).
• Send updates, announcements, and service-related notices.
• Send marketing communications and promotions (you may opt out at any time).
• Prevent fraud, account abuse, or impersonation.
• Handle special cases and customer support requests.
• Comply with lawful requests from competent authorities where required by law.

We do not use your personal information for purposes other than those stated above without your consent, except as required by law.

3 Information storage time

Personal data will be stored for up to 1 year or until you request deletion, unless a longer retention period is required by law or necessary to resolve disputes and enforce agreements.

To delete your information, please contact us using the details in Section 4.

4 Data controller / contact address

Nawon Food and Beverage Co., Ltd

Address: Land plots No. 1315, 1316, 1317, Map sheet No. 39, Tan Thang Quarter, Tan Dong Hiep Ward, Ho Chi Minh City, Vietnam

Phone: 1900 633534

Hotline: +84 97 308 5499  •  Email: tony@nawon.com.vn

If you believe your information has been disclosed to a third party without your consent, you may file a complaint using the contact details above. We will investigate and respond based on the evidence provided.

5 Access, update, and correction of personal data

You may request to access, update, correct, or delete your personal information by contacting us. Where applicable, you may also update your information through your account settings.

If you have concerns about privacy or data disclosure, please email: tony@nawon.com.vn.

6 Commitment to confidentiality

We protect personal information in accordance with this policy and applicable laws. We collect and use personal data only with your consent, unless otherwise required by law.

We do not sell or rent your personal data. We do not disclose your personal information to third parties without your consent, except where necessary to provide services or as required by law.

When needed for document delivery (e.g., invoices/contracts), we may share limited information (name, address, phone number) with shipping/logistics partners solely for delivery purposes.

In the event of a data security incident, we will take reasonable steps to mitigate impact and notify affected users and competent authorities where required.

You are responsible for providing accurate and lawful information when submitting forms or registering (if any). We are not responsible for issues arising from incorrect information provided by users.

If you have any questions or concerns, please contact us via the Contact Us form or email tony@nawon.com.vn.

We may update this policy from time to time. Updates will be posted on this website.